Q: What kinds of products do you offer

A: ORIENT Casting  provided parts are mainly related to your stone crusher machine,manganese and chrome casting parts.Such as blow bars, concave,mantle,jaw plate,ball mill liner,toggle plate etc. And aslo we had cooperation with some related foundry to supply some related parts.It ranges from the drill rod,excavator buckets and wheel loaders, crusher spare parts, construction machinery parts,brass bush, conveyor and screen spare parts, beneficial equipment spare parts, grinding mill spare parts, machining spare parts and other customized spare parts.

 Q: What kind of materials are you familiar wite

A: We are familiar with carbon steel, alloy steel, standard wearing plate, high manganese steel, high chrome steel, martensitic steel, casting iron, and bronze.We have begun to research ceramic insert material technology.

Q: What’s the maximum single weight that can be casted? What is your processing capacity per day

A: The single weight that can be casted at one time is 13 metric tons. The capacity is 100 tons per working day.

 Q: Can you use foundry machining castings

A: Yes, the CNC machine can machine material hardness from HB200 to HRC62.The maximum machining length is 8m and maximum width is 4m.

Q: What information do we need to provide to you in order to confirm our parts order

A: We work with technical drawings for any non-standard products. If the order is for standard parts, you only have to provide us with the part number so we may define the parts of the order.Such as Metso,Sandvik, Symons, Kleemann crusher liner and parts, just need you supply part number to check.

Q: May we visit the factory

A: Yes, you can visit the factory during working days and our sales team would he happy to assist you.It is possible, to take the high speed way from Dubai to the factory and we can pick up you at the airport

 Q: If your product has inferior quality or quality problem after we use them what happens next

A: First of all, you have to provide us photos of the problem part and also provide photos of the machine so we can see how the part was installed and gather other necessary information to define the root cause of the problem. If it is indeed a quality problem of the product itself, we would offer compensation to you and also figure out solutions to avoid this quality problem in the future. If the problem is caused by clients,we only provide the technical suggestions to our client to avoid same problems.

 Q: Except for your products, do you offer some other services or new business opportunities

A: Yes, we provide lots of service to you as you can see on our service. ORIENT Casting has lot of new ideas for working with you and keeping your business moving forward

 Q: If we want to be an agent , is it ok

A: After a long-term cooperation, we are happy to cooperation with suitable customer. However, If there is agent in your country, we have to protect him in the first. Nowadays,we have so many agent and KZ